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New research reveals 75 percent of customers still favour live agent support for customer service vs 25 percent self-service and chatbots

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New research reveals 75 percent of customers still favour live agent support for customer service vs 25 percent self-service and chatbots - TheMarketingblog http://bit.ly/2EbJI2X  
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"Customer service is what happens when the customer experience breaks down." - TheMarketingblog

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"Customer service is what happens when the customer experience breaks down." - TheMarketingblog http://bit.ly/2v0YmEE
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