Will customer service lose the human touch? … Author Gemma Baker, Click4Assistance

10 years ago customer service was a very different concept. Apple introduced the iPhone on 29th June 2007; now in 2017 it is not uncommon that businesses aspire to be as customer-centric as the technology giant. Customers still expected great service however they weren’t in as much of a hurry as they are today, with [more ]
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