FCR Media to transform sales and service performance with NewVoiceMedia

NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, today announced that FCR Media Belgium NV has chosen its ContactWorld platform to enhance its customer service experience and sales performance throughout Belgium. Following an independent market evaluation, Antwerp-based digital marketing agency FCR Media [more ]

The Chemistry Works Delivers a Creative Collective as Unique as Your Brief

Introducing The Chemistry Works (TCWX), a collaborative agency hub comprising experienced talent from across the marketing and creative industries. The brainchild of a number of industry experts, TCWX stemmed from a desire to offer clients a completely bespoke team as unique as their every brief without having to pass on the overhead costs that [more ]

Laughter Spot : This is to let you know that our lavatory seat is broke and we can’t get BBC2 .. Complaints to Councils

Complaints to Councils Extracts from letters written by council tenants: 1. It s the dogs mess that I find hard to swallow. 2. I want some repairs done to my cooker as it has backfired and burnt my knob off. 3. I wish to complain that my father twisted his ankle very badly when he [more ]

Matt Williams: Women buyers do agree with Cannes Lions judges – some of the time

Posted by: Matt Williams via MAA The Cannes Lions festival really is the most remarkable showpiece. It provides headlines, controversy, jealousy and a healthy bout of scepticism that reached peak levels this year. Whether the week is a flagbearer for inspiration and creativity or an excuse for a piss-up and an ego-trip I’ll leave up to [more ]

bigdog Says Hello to Harman

Full-service, integrated marketing agency bigdog today announces Harman Randhawa has joined its management board as Associate Director. Reporting into Managing Director, Ross Faulkner, he will be leading the client services team while also taking an active role on accounts, including kitchen appliance manufacturer NEFF and food and drink brand Princes. This will be alongside helping [more ]

Bringing Your Customer Communications into the 21st Century and into Alignment with Customer Expectations

Download HERE >>>> When it comes to the customer experience (CX) strategy, customer communications such as contracts, quotes, welcome kits and account statements are often one of the most overlooked – yet critical – components of the customer journey. These traditional communications have historically been owned and compiled by IT and operations, while the social [more ]

Breaking : Unilever, YouTube, Cannes, WPP, Apple .. via MAD London

Unilever s Weed Named Forbes Most Influential CMO YouTube Introduces New Immersive Virtual Reality Format, VR180, At VidCon Audience Is King And Other Musings From Sorrell-Howard-Kraft Chitchat At Cannes WPP, Unilever Invest $15 Million In Celtra Apple News Gives Publishers (A Bit) More Demographic Data Load your own articles into theMarketingblog