Exclusive download : “Customer journey mapping that links CCM to higher-level process transformation”

Forrester Wave™ : Customer Communications Management, Q2 2016  - Exclusive download Forrester frequently receives inquiries on customer communications management (CCM) from enterprise architecture (EA) professionals looking for direction on how to update their technologies for new business demands and usage patterns, including the need for unified and consistent content across multiple communication channels. To assist [more ]
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