Infographic : KPI’s for Electricity and Gas – Is Customer Effort Score the best measure for predicting loyalty?

Future Thinking write We recently launched the Services Benchmarking Study, designed to help brand owners across a range of industries better understand their sector across a variety of metrics; including overall customer satisfaction, NPS and Customer Effort. Our study highlights that for the electricity and gas industry, perceptions of value and likely customer advocacy are [more ]
Post a Comment

Popular posts from this blog

RichRelevance,, Twist, W2O Group, Annalise Coady, AOL Inc, GroupM Entertainment, Graham Moysey, Richard Hampson, Being Mum with Tess Daly,30Something with Richard Bacon.